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Holly S.
Our pet-friendly Sleep Inn & Suites Conference Center hotel in Eau Claire, WI is conveniently located near Chippewa Falls, in close proximity to the following points of interest: Eau Claire Indoor Sports Center, Eau Claire Regional Arts Center, University of Wisconsin-Eau Claire and Jacob Leinenkugel Brewing Company. All rooms feature refrigerators and microwaves along with TVs, coffee makers, irons, ironing boards and hair dryers. Additional amenities include: free Wi-Fi, free morning medley hot breakfast, free coffee and guest laundry facilities. Take care of basic business needs with access to copy and fax services, and banquet and conference facilities that can accommodate up to 467 guests for a variety of events and functions. When the work is finished, get a workout in by visiting our exercise room, or spend time relaxing by using our indoor heated pool and hot tub. Make your reservation today at the Sleep Inn & Suites Conference Center hotel in Eau Claire, WI!
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13 reviews
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1 star
- Jun 9, 2019
Stayed here on a Saturday night as a midway point on a trip. First thing is that this hotel is not super close to downtown Eau Claire, so if you're visiting downtown I would suggest a different hotel.
We checked in in the early evening and this was when I had my first irritation with the hotel, which may have jaded my overall opinion if the stay. The woman who checked us in seemed very disinterested in helping us and also slightly irritated that we showed up. It kind of put a damper on the rest of my night. That being said, the rest of the staff that I spoke with were super friendly and very helpful, especially the morning breakfast staff and the woman who checked us out.
As for the room itself it was pretty standard. The bed was comfy and the air conditioning was good. I will say, it didn't seem like the freezer worked all to well in our fridge however. Another thing of note was that there were stains on the drapes. Also, when we came into our room it definitely had a smell of smoke, even though it is nonsmoking. We weren't the biggest fans of that.
The complementary breakfast in the morning was pretty good. There were mini muffins, bagels, pastries, eggs, oatmeal, cereal, yogurt, ham, waffles, assorted fruit, and hard boiled eggs. It was kind of nice that you could create your own egg sandwich. There were also packets of salsa which was a good addition.
I'd say this place would be bumped up to a 3 or 4 star if not for the service that first night.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
29 Pines R.
Jun 10, 2019
Ericka, thank you for taking the time to give us this feedback. I am so sorry your service was less than desirable, we never want our guests to feel like they are an inconvenience to the staff and I am incredibly sorry you felt that way while visiting us on Saturday. I will be speaking to our managers to correct this issue and re-visit some staff training. I am glad to hear the rest of your experiences with our staff were pleasant, we have a great team here! We will be speaking with maintenance to check out your room for the smoke smell and the fridge, thank you for letting us know about those issues. Our breakfast staff will be pleased to know our selection was a hit with your family. Should you ever find yourself in the area again, I hope we are able to deliver a better experience as we work to correct these issues. We are always working on ways to improve to ensure our guests have the best experience possible, so thank you for providing us this feedback on how we can do that.
- Shauna J.P C BEACH, FL0193Jul 7, 2021
Best hotel in the area! Wonderful manager and staff! Great variety to choose from for breakfast. Very quiet, comfortable and clean. Couldn't have been more impressed with our stay. Definitely felt like home!
Helpful 0Thanks 0Love this 0Oh no 0 - 159816607Jun 5, 2013First to Review
Our room and the common spaces appeared clean, and we were comfortable.
They had a small fitness room, continental breakfast, wireless available, an on-site lounge, a pool, and pets are allowed.
The attached restaurant I believe doubles as a truck stop. We found the lounge to be bright, modern and clean and we met some great folks who gave us some good travel advice.Helpful 2Thanks 0Love this 1Oh no 0 - Tina S.Oronoco, MN714May 19, 2017
Nice, clean rooms. But there were always numerous smokers within 3-5' of each major entrance/exit. The disposals for cigerette butts are also right next to each door. Not even offset.
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29 Pines R.
May 22, 2017
Hi Tina - Thank you for your feedback. We're glad you found our rooms and in-house areas to be clean and quiet. Our staff works very hard to maintain these standards. Although it is part of our daily routines, it unfortunately does look like our garbage cans were neglected during the poor weather this weekend. We appreciate the reminder and will be sure our team checks these areas. All of our hotel rooms and other areas in the building are non-smoking, so we do ask that guests remain outside for this reason with the expectation that they would be courteous of other guests on the property as well. The adjacent bar and restaurant is connected to our hotel, for your future stays please note that you're able to access it from inside the building rather than having to go outside in the elements. If you need any help navigating our property please don't hesitate to ask a front desk attendant who would be happy to assist you and if you experience any other issues that affect your experience here please also bring it to our attention right away and we would be able to address it as we want our guests to have a pleasant experience during each stay. Thank you for allowing us to host you and we look forward to the opportunity to do so in the future.
- Tessa H.Chippewa Falls, WI1537May 20, 2018
The room was a little plain, but it did the job. I had a birthday sleepover with a couple friends and we had a blast. We didn't hear anybody around us from the other rooms at all. It felt very private. The breakfast was a little plain, but still yummy.
Helpful 0Thanks 0Love this 0Oh no 0 - Linda R.Appleton, WI05Aug 21, 2016
I was looking for a room that we could stop at on our way to Minneapolis (from Appleton). The reviews for this hotel weren't all that great, but for the price, I figured I would take what I could get at the last minute. I was totally surprised when we got there. James at the desk was very courteous. The room was perfect, clean and comfortable. The pool was good and the breakfast was better than at other places we've stayed. The reviews I had read were way off!! My husband and kids and I decided that if we ever go back that way, we will definitely stay here again. I would recommend it to anyone. I certainly learned my lesson that you can't always believe what you read in the comments/review section!! The property has a nice little bar attached and a gas station right next to it. Very convenient location.
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29 Pines R.
Nov 7, 2016
Glad to hear you enjoyed your stay, Linda! Thanks for visiting us and we look forward to hosting you again in the future. Safe travels!
- Jennifer M.San Dimas, CA15323Nov 7, 2016
Staff was friendly and lobby was clean. Our room smelled like mold and the shower was really dirty. The towels smelled like a mixture of bleach and chlorine.
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29 Pines R.
Nov 7, 2016
All of our rooms have new carpet and tile, and there is still a slight scent from the construction products used for installation during our hotel refresh. Thanks for leaving us a note. Hope to see you again!
- Carey F.Sheboygan, WI1216Jul 18, 2013
Perfect for our needs. Clean, comfortable, easy to get to. We forgot our toothpaste, and they quickly provided us with a tube at the front desk.
From the hotel, it is easy to get to both Eau Claire and Chippewa Falls. We were traveling on 29, going to the Twin Cities, so getting back on the road was quick.Helpful 0Thanks 0Love this 0Oh no 0 - Mikołaj S.Edina, MN44131198Sep 25, 2015
We recently stayed here on 9/18 & 9/19 while in town for Oktoberfest; we found this place to be a good hotel for the money. The room was clean, well stocked with towels, soaps, and coffee. The employees were very welcoming and tried their best to help us whenever we needed something. This hotel is located conveniently between Eau Claire and Chippewa Falls, which allows you to experience both cities without too much effort. We didn't use the pool or other facilities, but we did go and look at them; the fitness center had brand new machines, a turbo fan, and a flat screen television. The pool area was clean and the breakfast was absolutely delicious!!
Helpful 0Thanks 0Love this 0Oh no 0 - Glen S.Minneapolis, MN272433Mar 19, 2014
Literally has everything someone would need. Plus, they gave us a late check-out without advanced notice (due to our schedule changing). Simply put, I'd hope to stay here again.
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